🎂 What is the minimum age to play on ZOOT?

You must be 18+ or older to play on ZOOT.

📩 I am not receiving the email/phone number verification code when trying to log in. What can I do?

First, double-check that your email address or phone number was entered correctly. If everything looks good, check your spam or junk folders — sometimes the code ends up there.

If the issue persists, please contact our Customer Support team and we’ll help get you back in the game.

💰 What is the difference between Gold Coins (GC) and Sweeps Coins (SC)?

Gold Coins can be used to play our Standard Play Games. They are for entertainment purposes only and have no real monetary value. You can receive Gold Coins through daily logins, promotions, or by purchasing them in the store.

Sweeps Coins can be used to play promotional Sweeps Coins Games and may be redeemed for real-world prizes. With each Gold Coin purchase, you may receive Sweeps Coins for free. You can also receive Sweeps Coins through daily logins, quests & no purchase necessary promotions.

🎯 Is there a playthrough requirement?

Yes.

• Sweeps Coins that are given for free when purchasing Gold Coins are subject to a 1x playthrough requirement.

• Some Sweeps Coins, particularly those used in Table Games, may be subject to a 3x playthrough requirement.

Any future changes will be clearly stated in the terms of each promotion.

🎁 What is the Jackpot?

The Jackpot is a global bonus pool that grows with every round played. A small percentage of each play amount — whether Gold or Sweepstakes Coins — goes into the Jackpot.

At any moment, it can be won by playing a ZOOT Original title. A ZOOT Original title is any game that was made by ZOOT and can be identified by the Z logo in the top right of the game cover.

When the Jackpot is claimed, the full amount is instantly awarded in the same coin type you were using.

💎 What are the benefits of being a VIP?

Want the royal treatment? Our VIPs get exclusive perks, priority support, and special bonuses tailored just for them.

👉 Check out everything VIP has to offer here – it’s where the magic happens.

🌍 Where can I play ZOOT?

ZOOT is available to legal residents located in the United States, excluding Connecticut, Idaho, Louisiana, Michigan, Mississippi, Montana, Nebraska, Nevada, New Jersey, New York, North Dakota, and Washington

⏱️ What are the redeem times?

Redemptions of $100 are processed instantly, while amounts above $100 may take between 1 and 3 business days to complete. In rare cases or for large winnings, processing can take up to 30 days.

🪪 How can I verify my account?

Your account will initially be verified once you complete all your personal details during registration. This is known as level 1 verification.

We may request a level 2 verification at any point while you maintain your account. This involves uploading a valid ID and a selfie from your user account.

🎰 My game did not pay out the won amount. My bonus round ended up in error and could not play it.

Usually, these are just visual errors, and refreshing the page will fix them. You can also try a different browser if refreshing does not resolve the issue. If neither works, please contact us by clicking here. Providing the exact timestamp and/or round ID, if possible, will help us resolve your case faster and more efficiently.

📞 I am trying to register but it says my phone number is already in use.

If you’re informed that your phone number is already in use when trying to register, please first check whether you already have an existing account. If not, please contact us here for assistance.

🪄 Can I change my personal details on the account?

Most details can be changed by contacting us here. Please note that the email address cannot be updated. If you’ve lost access to your email and can no longer log in, we recommend contacting us so we can close the old account and help you create a new one.

Depending on which details you request to change, you may be asked to complete the account verification process again.